CUSTOMER TRACKING AND RESPONSE SYSTEM
Customer Tracking and Response System (CTARS) is designed for dealerships wanting to enhance and elevate their customer service experiences and satisfaction levels. Using our behaviorally based organizational development skills and techniques, we design, implement, and operate CTARS as a management partner. We have never failed to improve customer satisfaction anywhere at any time.
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Design organizational change specifications and review implementation plan
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Implement documentation component and conduct CTARS training
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Manage CTARS compliance, accountability, and concern resolution.
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Conduct phone surveys of buyers using custom designed questionnaire
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Monitor in-
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Audit internal documents for compliance & effectiveness
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Compile monthly reports & comparative industry indexes for review
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